HELPING OTHERS COMMUNICATE
Communication is always a two-party affair. For real communication to happen it is necessary for you to communicate well. It is also necessary for “the other guy” to communicate well. Here is how you can help others in order to assure that communication works out well.
1. Listen.
2. Be accepting of what they have to say.
3. Do what is necessary to make them comfortable.
4. Be sure you understand.
5. Be understandable.
6. Maintain two-way communication.
7. Refrain from putting them down.
8. Refrain from putting them on the spot.
9. Find out what is wanted, needed, and what he or
she is trying to accomplish.
10. Be sure everything pertinent has been communicated.
11. Don't dwell on disagreements.
12. Don't lie, and make it easy for others to tell the truth.
13. Look for and be aware of inaccurate assumptions.
14. Set the tone by being open yourself.
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15. Understand other people’s feelings.
Also see Essentials Survey Control Communicator